Thank you for choosing One Stop Finance Ltd

 

We have built our business on customer referrals and we pride ourselves on the service that we provide. We continually evaluate our service and strive to make improvements to enrich the customer experience.

 

When people experience great service they tell their friends, family and colleagues. We would be delighted if you could recommend our services.

 

Your feedback is important to us and we will act on the information that you share with us.

 

Our promise to you is that we will always treat you fairly. You can expect in all our dealings with you that we will:

  • Treat you as we would expect to be treated
  • Never take advantage of you
  • Be open and honest
  • Quickly put right any mistake that we make

 

Are we keeping our promise? Please take a few moments to let us know how we’re doing.

 

Please mark you appraisals from scores of 1-10 where 1 is “strongly disagree”, 5 is “not sure” and 10 is “strongly agree”.

Your full name

Name of adviser

My adviser took the time to understand my circumstances and my financial needs

The advice my adviser gave me was clear and easy to understand

The product or service my adviser recommended met my needs

The written information I received from my adviser was clear and easy to follow

My adviser explained the cost of the advice to me

My adviser was easy to contact, and available to help me with queries when required

My adviser treated me in a friendly, courteous, and helpful manner

My adviser contacts me on a regular basis to review my needs

My adviser kept our promise (see above) in all dealings with you

Service Standards post-sales (during the processing of my case) were excellent

On a scale of 1-10, how likely is it that you would recommend One Stop Finance Group Limited to a friend, family member, or colleague?

Any other comments regarding your experiences with One Stop Finance Group Limited?

What other areas of financial advice are you interested in?

Moving HouseMortgage ProtectionBuildings & ContentsSavings & InvestmentsWillsRe MortgageFamily ProtectionPensionsLong Term CareBuy To LetIncome ProtectionInheritance Tax PlanningPrivate Medical Insurance